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Box Office FAQ

  • Box Office Hours

    The Xcite Center Box Office is conveniently located at the Gift Shop inside Parx Casino®, located at 2999 Street Road, Bensalem, PA 19020.

    The operating hours* are the following:
    Monday & Tuesday: Closed
    Wednesday & Thursday: 12PM - 8PM
    Friday & Saturday: 11AM - 12AM
    Sunday: 12PM - 8PM

    *Hours subject to change. On show days, the box office is located next to the Xcite Center and will be open from **2pm-10pm. This location is only open during the day of the event. **Sales for shows day will end one hour after the start of the event. Hours subject to change.

  • Making a Purchase

    Ticket purchases may be made in person, by phone or securely online. Please have a photo ID and the credit card with which you purchased your tickets to show the box office associate upon request. You must be 21 years of age or older and not on the Pennsylvania Gaming Control Board self-exclusion or state exclusion lists to enter Parx Casino® or its venues.

  • Hold My Ticket Call Center

    Can't reach the box office during normal business hours? Call the Hold My Ticket call center at 1-877-466-3404.

    Hold My Ticket Call Center hours are:
    Monday through Friday 11am-8pm EST
    Saturday and Sunday 1pm-8pm EST

  • Seating/ADA

    All seating will be either reserved or general admission. Patrons requiring special seating consideration due to a medical condition should contact Hold My Ticket at 1-877-466-3404 to make arrangements. The option to buy ADA seating is also available online and in person at our box office.

  • Door Time

    Doors for events typically will be an hour before the performance starts. Door times will be on the event page and on your e-ticket.

  • Terms of Use

    Please read the Box Office Terms of Use carefully as they contain important information regarding your legal rights, remedies, and obligations. These include various limitations and exclusions, a clause that governs the jurisdiction and venue of disputes, and obligations to comply with applicable laws and regulations.

  • Visit

    Get directions, find out about parking, where to stay and more! Learn More

  • Dining

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  • Showroom Policy

    Use of cameras, photographic or video equipment, or recording devices of any nature, including but not limited to cell phones, tablets, cameras, video recorders, are strictly prohibited without the express written consent of Parx Casino®. No glass may be brought into the facility. Any outside drinks must be in a plastic container. The possession by any person of a deadly weapon, stun gun or other device designed to injure or incapacitate a person, within this facility without the express written consent of Parx Casino® is prohibited. Parx Casino® reserves the right to inspect any package or bag being brought into its licensed facility.

Seating chart
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Xcite Center

Premier Live Entertainment Venue

    Xcite Center

    The all new Xcite Center is bringing some of the hottest acts in show business to Parx Casino® and the region. The venue is highlighted by the latest cutting edge technology, including advanced modern lighting, two 16-feet by 9-feet video screens, the highest level professional grade sound system available and advanced engineered acoustics. The custom designed seating for over 1,500 guests allows the venue to be reconfigured for thrilling live entertainment performances, comedy, boxing and MMA, and offers a unique, intimate experience like you've never seen before!

    Xcite Center

    Box Office

    Check out our hours, where to stay and general information to get in-the-know about the region's newest event center!

    Learn More

    Seating Chart

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